The Importance of People in Vegas Seven

In this column for Vegas Seven, I think a little about how not everything can be automated:

It’s hard to argue against the financial benefits that a robot bartender or check-in kiosk can have over a human employee. In many cases, automation can lead to a better customer experience. If you don’t believe me, tell me the last time you cashed a check with a teller in a bank? The development of direct deposit and ATMs has made lives much easier for a lot of us, but probably hasn’t helped launch many careers for bank tellers.

Read it all: The Importance of People in the Gaming Industry and Beyond

This is a big issue for the entire world, but is particularly crucial to Las Vegas.


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