You Know You Aren’t Being Heard, But How Unheard Are You?

In my work as an organizational ombuds, I talk with people who are frustrated for a number of reasons. Most people who come to see me are not happy about something, but the most distressed tend to be those who feel that they are not being heard. I would like to break down five stages […]

You Know You Aren’t Being Heard, But How Unheard Are You? Read More »

informed informality