Customer complaints, the old-fashioned way
Like most of you, I spent some time this morning browsing through the Mahabharata looking for material for a class. And I was struck by the courtly fashion in which hospitality-related customer complaints were resolved back in Vedic times: And the king having signified his assent, entertained Utanka duly. And Utanka seeing that the food […]
Customer complaints, the old-fashioned way Read More »
haphazard world