IOA

Confidentiality and the Ombuds Office | From the Ombuds

JUN. 30, 2022 The International Ombuds Association outlines four fundamental principles that buttress the practice of organizational ombuds. They include independence, impartiality, informality, and confidentiality. I would like to talk a little about what confidentiality is and why it is such an important part of any ombuds office. According to the IOA’s Code of Ethics, confidentiality “is the defining characteristic of

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