I’ve got a new From the Ombuds post up that explores why I am called what I’m called:
The ombuds profession, even I must admit, is not the best known. When people ask what I do, the response is usually “What?” followed by me hurriedly explaining the concept of an ombuds to them, usually ending by describing what it isn’t (part of HR, a therapist, a personal advocate). But once we get that out of the way, people warm to the concept. Or maybe they’re just being nice—it’s hard to tell sometimes. But still, explaining what an ombuds does is usually something of an uphill battle.
Read it all: Why I’m Not the Ombudsman | From the Ombuds