I have a new From the Ombuds post up. If you’ve ever been disappointed (and who hasn’t), it might be worth a read:
But today I am writing about something I am seeing that hasn’t been tracked in the International Ombuds Association’s Uniform Reporting Categories, but rather a mood or theme that has accompanied many interactions I have had. It is an elusive thing to describe, but I would best describe it as a sense of disappointment.
Read it all: Dealing with Disappointment | From the Ombuds